A CRITICAL INVESTIGATION OF SAFETY AND SECURITY THREATS IN HOSPITALITY INDUSTRIES IN CROSS RIVERS STATE (A CASE STUDY OF SOME SELECTED HOTELS IN CALABAR)
- Project Research
- 1-5 Chapters
- Quantitative
- Mean and Standard Deviation
- Abstract : Available
- Table of Content: Available
- Reference Style: APA
- Recommended for : Student Researchers
- NGN 3000
Background Of The Study
According to Chan (2022), safety is a state in which risks and conditions that might cause physiological, mental, or physical harm are limited to safeguard the health and well-being of individuals. It is an essential resource for daily living, enabling individuals and organisations to fulfill their objectives. Security risks include software attacks, theft of intellectual property, identity theft, theft of equipment or data, sabotage, and information extortion (Chan,2022).
All of the aforementioned concerns are some of the obstacles that the hotel industry has encountered, and they have produced a hiccup in their business practices and fear in the minds of potential customers who may desire their services (Chan,2022). The hospitality industry is a commercial firm that offers its goods and services to visitors and tourists; as more people travel for business, health, cultural activities, and other reasons, the need for hotel hospitality away from home increases. When people leave their homes, they require shelter because they need a place to rest their bodies and minds after their daily activities so they may prepare for the next day's activities. In the past, inns and hotels were the most prevalent forms of accommodations along roadways and in big towns. The contemporary hotel hospitality industry is organized into four categories: services accommodation, self-catering accommodation, friend and family dwellings, and boats and youth hotels (Warner 2022).
A hotel's goods and services are comprised of facilities, services, image, price, and location. This indicates that the aforementioned elements are included into each hotel product and service. The hotel's features include rooms, a bar, a restaurant, meeting rooms, conference rooms, and swimming pools. The services refer to the services provided by the hotel's facilities, whereas the image describes how clients perceive the hotel. In addition, price represents the value offered by the hotel as a consequence of the aforementioned characteristics as well as the satisfaction acquired by guests and tourists as a result of the features. Lastly, the hotel's location places it in a certain region (Warner, 2022). The hospitality industry has a significant impact on the tourism industry, as the number of tourists to a location will decline without it. The hospitality industry is all about providing housing for visitors and tourists in a location, and it has contributed significantly to the economic prosperity of many nations in many ways, therefore enhancing their quality of life (Waldron, 2022). Terrorist attacks and natural disasters such as the Asian tsunami, hurricanes, and forest fires, however, prepare hospitality providers and consumers to be prepared for any scenario. Threats to security are classified into several categories and are not limited to a single element. Even Tarlow (2022) asserted that safety encompassed preventing the death and injury of hotel workers and guests, such as by inadvertent slips, falls, cuts, burns, etc., as well as preventing property damage. Many hotel chains have installed electronic locks, fire sprinklers, smoke detectors, and closed-circuit televisions to reduce the threat of fire (Jones, 2022). As the threat of insecurity spreads around the globe and offers a significant challenge to the hotel industry, the security of assets, the safety of the personnel who keep them operating, and the well-being of guests become increasingly vital. In today's world of proliferating terrorism and heightened security concerns, hotel security departments are faced with the grim new reality of experimenting with new ways to enhance hotel security as hotels become increasingly susceptible to attacks by radical groups whose primary strategy is terrorism. Calabar's hotel attacks have demonstrated to hoteliers that no state or territory is immune to attack, and that no hotel is completely safe (Lagat, 2022). The only way to avoid or reduce insecurity threats is for hotel security to remain always vigilant and do their jobs diligently.
1.2 Statement Of The Problem
Tourism and hospitality are inseparable Siamese twins; this is an undeniable fact. They are twins and connected in nature (Chan, 2022). Tourism and hospitality are complimentary sectors. Without hotels, tourism activities would be insufficient. Only a few instances of hospitality are hotels, motels, inns, caravans, and hostels. Due of its various goods and services, it is intended to be a second home. However, it is disheartening to see that the company's security and safety are currently threatened by a number of global threats (Tarlow, 2022). This includes religious threats, political threats, ethnic violence, herdsmen attacks, and terrorist attacks. Cybercrime, theft, fraud, fire breakouts, staff disputes, criminally minded guests, kidnapping, food poisoning, sexual harassment, and haphazard building clusters in the neighborhood of the hotel are a few instances (Tarlow, 2022). These clearly undermine the safety and security of the sector, notably the hotel, which is supposed to be the industry leader. Safety and security are vital to providing high-quality service in the tourism industry. It serves as the center of all hotel industry operations. Amenities, services, image, price, and location are the elements that comprise a hotel's goods and services for guests and visitors. The long-term success of the hotel depends heavily on the safety and security of these characteristics. Security and safety are the prisms through which clients evaluate the image of the hotel in this era of global unease. Therefore, the safety and security concerns in the hotel business must be studied (Tarlow, 2022).
1.3 Objective of the Study
The primary objective of the study
- To examine the causes of security threats hospitality industry are faced with.
- To find out the various safety and security threat facing the hospitality industry in Calabar.
- To examine the safety and security measures put in place by providers of hospitality services.
- To find out the strategies that can be used to improve safety and security level in the hospitality industry.
1.4 Research Questions
The following questions have been prepared for this study
- What are the causes of security threats hospitality industry are faced with?
- What are the various safety and security threat facing the hospitality industry in Calabar?
- What are the safety and security measures put in place by providers of hospitality services?
- What are the strategies that can be used to improve safety and security level in the hospitality industry?
1.5 Significance of the Study
This study will examine Safety and Security Threats in Hospitality Industries in Cross Rivers State.
This study will be of benefit to the Nigerian security agencies on the need to do more in the protection of citizens privacy from cyber attacks, it will also help them in bringing out new strategies that will help in curbing security threat.
This study is also significant to the hospitality industry as it help them see the need to improve their technology and also help them in knowing how to beef up and protect their hotels from been exposed to security threat.
This study is significant to the academic community as it will contribute to existing literature.
1.6 Scope of the Study
This study focuses on Safety and Security Threats in Hospitality Industries in Cross Rivers State. The study also, examine the causes of security threats hospitality industry are faced with. More so,the study will find out the various safety and security threat facing the hospitality industry in Calabar. Furthermore, the study will examine the safety and security measures put in place by providers of hospitality services. Lastly, the study will find out the strategies that can be used to improve safety and security level in the hospitality industry. Hence this study will be delimited to some selected hotels in Calabar, Cross Rivers state.
1.7 Limitation of the Study
This study was constrained by a number of factors which are as follows:
Just like any other research, ranging from unavailability of needed accurate materials on the topic under study, inability to get data
Financial constraint, was faced by the researcher ,in getting relevant materials and in printing and collation of questionnaires
Time factor: time factor pose another constraint since having to shuttle between writing of the research and also engaging in other academic work making it uneasy for the researcher
1.8 Definition of terms
Safety:
The condition of being protected from or unlikely to cause danger, risk, or injury
Security Threat:
A malicious act that aims to corrupt or steal data or disrupt an organization’s systems or the entire organization.
Hospitality Industry:
A broad category of fields within the service industry that includes lodging, food and drink service, event planning, theme parks, travel and tourism.
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